Welcome to Glowora. By accessing our website, browsing our products, or placing an order through glowora.com.bd, you agree to comply with the following Terms & Conditions.
Please read these terms carefully before using our website or purchasing any product.
Glowora is an online beauty store offering skincare, cosmetics, haircare, body care, personal care, and other beauty products.
We aim to provide authentic products, accurate information, secure shopping, and reliable customer service.
You agree to use the Glowora website only for lawful purposes. You must not:
We make reasonable efforts to ensure that product names, descriptions, images, prices, ingredients, availability, and other information displayed on our website are accurate.
Customers are encouraged to review the available product information carefully before placing an order.
Glowora is committed to offering authentic beauty products sourced through trusted supply channels.
Product packaging may vary depending on the manufacturer's current packaging or production batch. Such variations do not necessarily indicate a difference in product authenticity.
All product prices displayed on the website are in Bangladeshi Taka (BDT) unless otherwise stated.
Glowora may change product prices, discounts, promotions, offers, or availability at any time. Promotional offers may have specific terms, eligibility requirements, validity periods, or product restrictions.
In the event of an obvious pricing or technical error, Glowora reserves the right to review and correct the order before fulfillment.
Placing an order through our website constitutes a purchase request. An order may be confirmed through phone, SMS, email, WhatsApp, Messenger, or other available communication channels.
Glowora reserves the right to cancel or decline an order where reasonably necessary, including situations involving:
If an order is cancelled after payment has been received, any applicable refund will be handled according to Glowora's Return & Refund Policy and applicable law.
Glowora may offer payment methods including:
Customers are responsible for providing accurate payment and order information.
Glowora offers delivery within Bangladesh through available delivery partners. Estimated delivery times and delivery charges are displayed on the website or communicated during the ordering process.
Delivery times may vary due to weather, transportation issues, public holidays, courier delays, incorrect customer information, or circumstances beyond Glowora's reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact number.
Exchange, return, and refund requests are subject to Glowora's applicable policies. Please review our dedicated policies before placing an order:
Customers should review ingredients and product suitability before purchase and discontinue use if irritation or an adverse reaction occurs.
For specific medical or dermatological concerns, customers should consult an appropriately qualified healthcare professional.
Customers are responsible for providing accurate information including their name, phone number, email address, billing details, and delivery address.
Glowora may use the information necessary to process orders, provide customer support, arrange delivery, communicate regarding orders, and operate our services in accordance with our Privacy Policy.
All content available on the Glowora website is owned by or used by Glowora with appropriate rights, including:
Such material may not be copied, reproduced, modified, distributed, or commercially exploited without prior written permission.
Glowora may use third-party services such as payment gateways, courier companies, analytics tools, social media platforms, and other service providers to operate our business.
Third-party services may have their own terms, conditions, and privacy policies.
Glowora is not responsible for service interruptions or issues caused solely by third-party providers, although we will make reasonable efforts to assist customers where appropriate.
We aim to keep the Glowora website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
Temporary interruptions may occur due to maintenance, technical issues, updates, security concerns, or circumstances beyond our reasonable control.
Glowora will make reasonable efforts to provide accurate product information, process orders correctly, and deliver products through available delivery services.
Glowora shall not be responsible for delays or service interruptions caused by circumstances beyond our reasonable control, including natural events, transportation disruptions, technical failures, courier issues, or other unforeseen circumstances.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot lawfully be excluded or limited under applicable law.
Glowora may update these Terms & Conditions from time to time to reflect changes in our services, business practices, website features, or applicable requirements.
The updated version will be published on this page with the latest revision date.
These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of Bangladesh.
Nothing in these Terms & Conditions limits any mandatory rights available to consumers under applicable law.
For questions regarding these Terms & Conditions, orders, products, exchanges, returns, or other customer-support matters, our dedicated team is here to assist you.
