At Glowora, we want you to shop with confidence. We carefully inspect and pack our skincare, cosmetics, haircare, personal care, and beauty products before dispatch.
Please review the following Glowora Return Policy before placing your order.
A return may be accepted in the following situations:
You received an incorrect product.
You received a damaged product.
You received a defective product.
An item is missing from your confirmed order.
For an approved return, the product must meet the following criteria:
Glowora generally does not accept returns simply because a customer changes their mind after purchasing a product.
Unopened Products (7 Days): For eligible unopened and sealed products, Glowora may consider a return or exchange within 7 days of delivery, subject to product condition, inspection, applicable delivery charges, and approval.
Opened Beauty Products: Once a beauty product has been opened or used, it cannot generally be returned for reasons such as texture, fragrance, shade, finish, or personal preference.
The following products are generally non-returnable:
Glowora Fault / Damaged Delivery: If the return is due to a wrong, damaged, or confirmed defective product attributable to Glowora or the delivery process, Glowora will arrange the appropriate return/replacement process and cover the applicable return delivery cost.
Customer Preference / Change of Mind: For an approved return based on customer preference or change of mind, applicable return delivery charges will generally be borne by the customer.
Please contact Glowora Customer Support before sending any product back. Do not return a product without prior instructions or approval.
Safely pack the eligible product in its original packaging along with the invoice and dispatch it following our team's guidance.
Once the returned parcel is received, our quality assurance team will inspect the product and verify its eligibility.
If approved, the applicable refund or exchange will be processed in accordance with Glowora's Return, Refund & Exchange Policy.
Submitting a return request does not automatically guarantee approval. All returns are subject to verification, product inspection, supporting evidence, and policy conditions. Glowora reserves the right to decline requests that do not meet these terms.
This policy is subject to applicable laws and regulations of Bangladesh. Any dispute arising under this policy shall be addressed under the applicable jurisdiction.
For return assistance, inquiries, or claims, please contact our support team. Please include your Order ID when contacting us.
