At Glowora, we are committed to providing authentic skincare, cosmetics, haircare, and beauty products with a reliable shopping experience.
Exchange requests must be made within 7 days of receiving the order.
Products must be unused, unopened, sealed, and in their original packaging.
Invoice or order number and original packaging must be provided.
All exchanges are subject to product inspection and approval by Glowora.
If you receive an incorrect, damaged, or defective product, please contact Glowora within 48 hours of delivery with your Order ID and clear photos/videos of the product and packaging.
If the issue is confirmed to be attributable to Glowora or the delivery process, we will arrange an appropriate replacement/exchange and cover the applicable replacement delivery cost.
Eligible Items: For eligible unopened and sealed products, exchange may be considered within 7 days, subject to product availability and applicable return/replacement delivery charges.
Not Applicable: Exchange is not available simply because a customer does not prefer the product's texture, fragrance, shade, finish, or personal suitability after opening or using it.
The following items are generally non-exchangeable:
Please contact Glowora Customer Support before sending any product back. Do not return products without prior approval.
All returned products will be inspected by our quality assurance team before an exchange is confirmed.
Exchange approval is subject to product condition, eligibility, availability, and applicable terms.
For hygiene and product-safety reasons, Glowora reserves the right to decline an exchange request if the product does not meet the conditions of this policy.
This policy is subject to applicable laws and regulations of Bangladesh.
Have questions about an exchange, damaged product, or recent delivery? Our customer care team is here to assist you.
